Terms and Conditions
Establishing clear terms and conditions is critical in safeguarding both Southeastern Overhead Door and its clients. Proper documentation ensures that all involved parties understand their rights, responsibilities, and procedures throughout a project, from initial service scheduling to final completion. Well-defined terms help manage expectations, clarify service scope, and support smooth project execution.
These terms and conditions are intended to remain accessible, practical, and thorough, covering areas such as service scope, equipment, warranties, payments, scheduling, and dispute resolution. By clearly outlining these provisions, Southeastern Overhead Door promotes transparency while protecting both customer interests and company operations.
The following sections outline the key terms governing our commercial overhead door services and residential garage door services.
SECTION 1 – SCOPE OF WORK
1.1 Description of Services
We, Southeastern Overhead Door, provide commercial and residential door-related services, including but not limited to:
Commercial Overhead Door Services
- Overhead door installation.
- Overhead door repair.
- Overhead door maintenance.
- Dock equipment installation, repair, and servicing.
Residential Garage Door Services
- Garage door repair.
- Emergency garage door repair.
- Garage door replacement.
- Garage door installation.
- Garage door opener repair.
- Garage door opener installation.
- Garage door opener accessories.
- Garage door spring repair.
- Gate operator repair.
The specific scope of work will be outlined in the written estimate or service agreement provided prior to the commencement of work.
1.2 Estimates and Proposals
All estimates or proposals are valid for a limited period, typically thirty (30) days from the issue date, unless otherwise stated. Estimates are based on visible conditions at the time of inspection and may be revised if unforeseen conditions are identified during service.
1.3 Exclusions
Unless explicitly stated in writing, our services do not include:
- Structural building modifications.
- Electrical upgrades beyond door or operator requirements.
- Concrete, framing, or masonry work unrelated to door systems.
- Painting or cosmetic finishing services.
- Third-party equipment not supplied or approved by Southeastern Overhead Door.
SECTION 2 – PROJECT MANAGEMENT
2.1 Scheduling and Timing
Upon acceptance of an estimate, a projected service schedule will be provided. Scheduling may be affected by equipment availability, weather conditions, site accessibility, or circumstances beyond our control.
2.2 Project Delays
2.3 Change Orders
Any additional work requested beyond the original agreement will require a written change order outlining the revised scope and costs. Work associated with changes will proceed only after client approval.
2.4 Client Responsibilities
- Provide safe and reasonable access to the work area.
- Clear vehicles, equipment, or personal belongings from service zones.
- Disclose known operational issues or prior repairs related to the door system.
- Ensure utilities required for installation or repair are accessible.
Failure to meet these responsibilities may result in delays or additional charges.
SECTION 3 – PAYMENT AND BILLING
3.1 Payment Terms
A deposit may be required to secure scheduling for installation or large-scale projects. Remaining balances are due upon completion of services unless otherwise specified in writing.
Payment schedules for commercial or extended projects will be detailed within the service agreement.
3.2 Additional Costs
If unforeseen repairs or parts are required, Southeastern Overhead Door will notify the client and obtain approval before proceeding with additional work.
3.3 Late Payments
Late payments may incur additional fees and can result in suspension of ongoing services until payment is received. Southeastern Overhead Door reserves the right to pursue collection or legal remedies for unpaid balances.
SECTION 4 – WARRANTIES AND GUARANTEES
4.1 Manufacturer Warranties
Many doors, operators, components, and accessories include manufacturer warranties. Warranty terms vary by product and manufacturer. Documentation will be provided where applicable, and assistance with warranty claims may be offered.
4.2 Workmanship Guarantee
Workmanship performed by Southeastern Overhead Door is guaranteed for a specified period, typically one (1) year, unless otherwise stated. This guarantee applies only to defects directly related to installation or repair services and becomes void if equipment is altered, misused, or serviced by unauthorized parties.
SECTION 5 – INSURANCE AND LIABILITY
5.1 Insurance Coverage
Southeastern Overhead Door maintains liability insurance and workers’ compensation coverage to protect both clients and employees during service operations.
5.2 Property Protection
Reasonable precautions are taken to protect the surrounding property during installation or repair work. In the unlikely event of damage caused directly by our operations, corrective action will be taken promptly.
5.3 Indemnification
SECTION 6 – POST-SERVICE SUPPORT
6.1 Completion Review
Upon completion, services may be reviewed with the client to confirm satisfactory operation and completion in accordance with the agreed scope.